FAQ

What If It's Raining?

Random rain is typical in San Diego so we come prepared for any weather! Our mobile units are equipped with canopies to handle any weather. Because the canopy needs some space to set up, there will have to be at least 5 feet of clearance around the vehicle. If it’s raining hard and wind is above 15 miles per hour we may need to postpone our appointment.

What Is Your Service Area?

We currently cover the Hillcrest area in San Diego. If you want to know if we

Can You Detail At My Home, Office or Apartment?

Yes we can! All we need is acess to electricity and water. We carry extention cords for water and electricity as long as 100 feet so its easy for us to access power.

What If I Don't Have Access To Water or Electricity?

If you don’t have access to water or electricity, we’ve got you covered. Contact us at 785-320-1218 to schedule an appointment using our concierge service.

What's Included In An Interior Detail?

Full Wipe Down
Double Vacuum Interior
Clean all Windows
Clean & Protect Plastic
Upholstery clean, and extraction
Leather Treatment
Minor Pet Hair Removal
Minor Carpet Stain Removal
Detail Floor Mats
Detail Trunk
Air Freshener Treatment

Approximate time 2+ hours

What's Included In An Exterior Detail?

Professional Hand Wash
Clay Bar Vehicle
Bug and Tar Removal
Detail Rim Faces & Tires
Dress and Shine Tires
Dress All Exterior Plastic
Clean Wheel Wells
Minor Sap Removal
Ceramic Spray Coating 3 Month Protection (wax)
Touch Up Spot Polish

Approximate time 2+ hours

Cancellations And Refunds

If you cancel before 48 hours you will not have to pay the cancelation fee.
‍
If you cancel within 48 hours of your booking, you will be charged a $40 cancelation fee to make up for the lost income during the booked time slot.

Is There A Rescheduling Fee?

We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ above for further information. Cancelations made within 48 hours of booking appointment will be charged $40 to make up for the lost time slot.

Is Tipping Normal? If So How Much?

Yes tipping is normal in the industry. However there is no suggested amount or percentage, whatever feels good to you. Any amount is appreciated by your personal Hillbilly.

What If I’m Not Satisfied With My Detail?

We guarantee 100% satisfaction with our service. If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 24 hours of the original appointment.

Is GoDetail Lisenced, Bonded, And Insured?

Yes we are! Currently insured for up to $300k in general liability damage. Licensed in California.

Can I Trust Your Detailers? Are They Background Checked?

You sure can! With close to 200+ 5 star reviews and climbing and our detailers being federally and state wide background checked we vet the best, and get rid of the rest.

Are Your Prices Negoitable?

Simply put – No, our rates are calculated by the information you provide on our booking page. We provide some of the best value for the price in the industry.

What Forms of Payment Do You Accept?

We accept cash and all major credit & debit card holders.

What Are Your Hours Of Operation?

Our hours of operation are:
Monday – Sunday: 7am-7pm

FAQ

Moonshine or Showroom Shine. Discuss.